Information Technologies - Worcester State College IT Department

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Help Desk Support Request Form ~ Help Desk Service Hours

User Guides and Documentation...

What's New!

Worcester State IT Guides on YouTube

Student Laptop Information

SQL 2005 Upgrade Impact

Hardware/Software Special Pricing

Info about Win7/Vista & Office 2007

Student Technology Information

Faculty/Staff Technology Information

Timed/Strong Password Expirations

Department Technology Planning

Technology Budget Approval Request

SOPHOS Antivirus-Students

Tips for Conserving Battery Life

Dell Warranty Information

Student Tech Self Assessment Quiz

Events

Training Calendar

Request IT Training!

Blackboard Tutorials - Students
Software and Miscellaneous Tutorials - Students
WebAdvisor Tutorials - Students
ADDITIONAL Student Training Guides...

Blackboard LMS

Accessing Your WSC Gmail Account (Students)
Accessing WebAdvisor for Schedule, Grades etc.
Comprehensive WSC Calendar
Create a 'My Storage' Desktop Shortcut (FacStaff)
Customizing Tabs/Modules in Community System
GMail Login and FAQ Information (Students)
How to RESET your WSC Network PASSWORD
Managing Email w/ Personal Folders (.pst's) (FacStaff)
Outlook Web Access E-mail Basics (FacStaff)
OWA-Managing SPAM (FacStaff)
ADDITIONAL Community System Guides...

Network Services

Accessing WSC's Network-Wired and Wireless
Daily Guest Network Access Account
How To Setup VPN Access
Join a Domain (VISTA users)
Join a Domain (XP PRO users)
Network Account Important Information
Terminal Services Logon Instructions(on OR off campus Apps)
Timed WSC Network Password Expirations/Resets
ADDITIONAL Network Services Guides...

Blackboard LMS

Archiving your Course - using Export Feature
Blackboard Discussion Board (faculty)
Blackboard 8 FACULTY Intro
Blackboard 8 New Features (Grade Center) - Faculty
Blackboard FACULTY Manual 8.0
Blackboard STUDENT Manual 8.0
Gaining Access to a Blackboard Course for 'Observation'
Naming Files for Internet or Email Use
Respondus Software Installation
TurnItIn Instruction Manual
TurnItIn Training Videos
ADDITIONAL Blackboard Guides...

Audacity Download - How To
Copyright and Fair Use Best Practices
EduCast - Recording an Educast
List Commands Using E-mail
Listserv Request Form
Listserv Management-basics of WSC listserv
Multimedia Classroom Status
Posting to FacStaff Announcements Listserv
Recording Speech using Windows Media Encoder
Working with a New Sharepoint Web Site
Uploading to the Shared Documents Folder
ADDITIONAL Media Services Guides...

Labs/Printing

Adding a Network Printer
Changing Permissions on a LabShare (privs. required)
Computer Labs-Software and Seats Available
How to Use Privacy Print on the MFP Device
Information about Lab Printing
OneCard Printing Instructions
Toshiba MFP Manual
ADDITIONAL Labs/Printing Guides...

Account Application-Colleague (aka Blue Sheet)
Approving an Online Purchase Requisition
Colleague for Admin Assts. & Chairs
Colleague for Faculty
Common Monthly Budget Reports
Creating Online Purchase Requisitions
Degree Audit for Administrators and Admin. Assts.
Faculty Advisee Report with Colleague
How to Change your Colleague Password
Making Queries in Colleague
Purchase Order Receiving
Setting a Student's Registration Eligibility with UI
ADDITIONAL Colleague/Datatel/WebAdvisor Guides...

Institutional Research

Annual Projects - IR
College Data Website
Data Analysis and Information Request Form
Institutional Research Data
ADDITIONAL Institutional Research Guides...

Software

Downloading WSC Software
How to Create a Website on WSC Google (students)
How To Tips for Users New to Vista
ImageNow: Indexing
ImageNow: How to Use Bar Codes
ImageNow: Why Use Barcodes
ImageNow: Using Thumbnails
Manage eMail-Sent, Deleted Items, Junk
Managing eMail Using Outlook (FacStaff)
Managing Spam in Outlook and OWA (FacStaff)
OneNote 2007-Getting Started
Software Purchase Options
ADDITIONAL Software Guides...

Hardware

Dell Battery Recall
Dell D630 Operators Manual
Dell Warranty Info
Helpdesk Hardware Support
How To Burn CDs
Scanning Instructions
ADDITIONAL Hardware Guides...

Telecommunications

Telephone and Voice Mail Instructions
Phone Upgrade Request Policy
Supported Telephone Device Policy
Voice Mail Quick Reference Guide
ADDITIONAL Telecommunication Guides...

Policies

IT Best Practices Guide
Laptop and PC Support
Network Acceptable Use
Policy and Procedure Instructions
State Auditor's Office Final IT Audit-WSC2008
Username/Password Notification
ADDITIONAL Policy Guides...

Worcester State College. All rights reserved.

last updated October, 2009