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Help Desk Support Request Form ~ Help Desk Service Hours


Blackboard LMS   Accessing Your WSC Gmail Account (Students)
Accessing WebAdvisor for Schedule, Grades etc.
Comprehensive WSC Calendar
Create a 'My Storage' Desktop Shortcut (FacStaff)
Customizing Tabs/Modules in Community System
GMail Login and FAQ Information (Students)
How to RESET your WSC Network PASSWORD
Managing Email w/ Personal Folders (.pst's) (FacStaff)
Outlook Web Access E-mail Basics (FacStaff)
OWA-Managing SPAM (FacStaff)
       ADDITIONAL Community System Guides...
Network Services   Accessing WSC's Network-Wired (incl.Gaming)
Accessing WSC's Network-Wireless WPA
Daily Guest Network Access Account
Join a Domain (VISTA users)
Join a Domain (XP PRO users)
Network Account Important Information
Terminal Services Logon Instructions(on OR off campus Apps)
Timed WSC Network Password Expirations/Resets
       ADDITIONAL Network Services Guides...
Blackboard LMS   Archiving your Course - using Export Feature
Blackboard Discussion Board (faculty)
Blackboard 8 FACULTY Intro
Blackboard 8 New Features (Grade Center) - Faculty
Blackboard FACULTY Manual 8.0
Blackboard STUDENT Manual 8.0
Gaining Access to a Blackboard Course for 'Observation'
Naming Files for Internet or Email Use
Respondus Software Installation
TurnItIn Instruction Manual
TurnItIn Training Videos
       ADDITIONAL Blackboard Guides...

Media Services

Audacity Download - How To
Copyright and Fair Use Best Practices
EduCast - Recording an Educast
List Commands Using E-mail
Listserv Request Form
Listserv Management-basics of WSC listserv
Multimedia Classroom Status
Posting to FacStaff Announcements Listserv
Recording Speech using Windows Media Encoder
Working with a New Sharepoint Web Site
Uploading to the  Shared Documents Folder
       ADDITIONAL Media Services Guides...
Labs/Printing   Adding a Network Printer Windows OS
Adding a Network Printer MAC OS
Changing Permissions on a LabShare (privs. required)
Computer Labs-Software and Seats Available
How to Use Privacy Print on the MFP Device
Information about Lab Printing
OneCard Printing Instructions
Toshiba MFP Manual
       ADDITIONAL Labs/Printing Guides...
  Account Application-Colleague (aka Blue Sheet)
Approving an Online Purchase Requisition (UIWeb)
Approving an Online Purchase Requisition
Colleague for Admin Assts. & Chairs
Colleague for Faculty
Colleague User Interface 4.0- Basic New Features
Colleague UI  4.0 for Admin. Assts. & Chairs
Common Monthly Budget Reports
Creating Online Purchase Requisitions (UIWeb)
Creating Online Purchase Requisitions
Degree Audit for Administrators and Admin. Assts.
Faculty Advisee Report with Colleague
How to Change your Colleague Password
Making Queries in Colleague
Purchase Order Receiving
Setting a Student's Registration Eligibility with UI
       ADDITIONAL Colleague/Datatel/WebAdvisor Guides...
Institutional Research   Annual Projects - IR
College Data Website
Data Analysis and Information Request Form
Institutional Research Data
   ADDITIONAL Institutional Research Guides...
Software Downloading WSC Software
Google Mobile-Gmail for your PDA
How to Create a Website on WSC Google
How To Tips for Users New to Vista
ImageNow: Indexing
ImageNow: How to Use Bar Codes
ImageNow: Why Use Barcodes
ImageNow: Using Thumbnails
Manage eMail-Sent, Deleted Items, Junk
Managing eMail Using Outlook (FacStaff)
Managing Spam in Outlook and OWA (FacStaff)
OneNote 2007-Getting Started
Software Purchase Options
       ADDITIONAL Software Guides...
Hardware   Dell Battery Recall
Dell D630 Operators Manual
Dell Warranty Info
Helpdesk Hardware Support
How To Burn CDs
Scanning Instructions
       ADDITIONAL Hardware Guides...
Telecommunications   Telephone and Voice Mail Instructions
Phone Upgrade Request Policy
Supported Telephone Device Policy
Voice Mail Quick Reference Guide
       ADDITIONAL Telecommunication Guides...
Policies   IT Best Practices Guide
Laptop and PC Support
Network Acceptable Use
State Auditor's Office Final IT Audit-WSC2008
Username/Password Notification
       ADDITIONAL IT Policy Guides...
Worcester State College.  All rights reserved.

last updated August, 2011